SHIPPING

We ship globally. Your board is packed with the utmost care to arrive safely.

Processing Time

Stock Boards: 3-5 business days
Custom Boards: 6-10 weeks depending on complexity and production queue

Delivery Times (after dispatch)

Europe: 3-7 business days
USA/ Australia: 7-14 business days
Rest of World: 10-20 business days

Shipping Costs

Calculated at checkout based on your location and product size.

Tracking

Once shipped, you’ll receive a tracking number via email.

Before Unboxing

We take extreme care in packing your board, but damage during transport can still occur.

Before signing for delivery:

Check the packaging for visible damage.


When unboxing:

Carefully remove all packaging.
24 hours with detailed photos of both the packaging and the board.

Failing to report transport damages immediately might affect your eligibility for compensation.

RETURNS & REFUNDS

Custom Surfboards

Custom boards are made specifically for you and cannot be returned or refunded, except in cases of manufacturing defects or damage during shipping.

Stock Surfboards & Merchandise

Returns are accepted within 14 days of receiving the product. Products must be unused and in original packaging. Shipping costs for returns are the buyer's responsibility unless the item was faulty or damaged.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within back to your original payment method.

CONTACT US

If you have any questions regarding shipping, returns, or terms, feel free to contact us:

info@axellorentzshapes.com